Privacy Policy

1. Introduction

Agentic Traders ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI trading platform, including when you connect to third-party broker integrations such as MetaTrader 5 (MT5).

By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

We collect several types of information depending on how you use our Service:

2.1 Information You Provide Directly

• Account information (email address, name, password)
• Profile information you choose to provide
• AI agents you create and their configurations
• Trading strategies, indicator settings, and parameters
• Simulated trading history and performance data
• Communications with our support team
• Payment information (processed by third-party payment providers)

2.2 Third-Party Broker Credentials

If you choose to connect your account to third-party trading platforms (such as MetaTrader 5), you may provide us with:

• Broker account credentials (server, login ID, passwords, API keys)
• Account identifiers and connection tokens
• Trading permissions and access levels

IMPORTANT: We strongly recommend using dedicated trading credentials with limited permissions for automated trading. Never share your primary broker account master password with any third-party service, including ours.

2.3 Automatically Collected Information

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed, referrer URL)
• Usage patterns and feature interactions
• Performance metrics and error logs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve the Agentic Traders service
• Create and manage your account
• Store and execute your AI agents and trading strategies
• Process your simulated and live trades (when connected to third-party brokers)
• Establish and maintain connections to third-party trading platforms
• Send you service-related notifications and updates
• Respond to your requests, questions, and support inquiries
• Monitor for fraud, security threats, and abuse
• Comply with legal obligations
• Analyze usage to improve our platform

4. Third-Party Broker Data Handling

When you connect to third-party trading platforms like MetaTrader 5, please be aware of the following:

• Credential Storage: Your broker credentials are encrypted using industry-standard encryption (AES-256) and stored securely. We use these credentials solely to maintain your connection and execute trades on your behalf.
• Data Transmission: Trading commands and account data are transmitted directly between our servers and your broker's servers over encrypted connections.
• Data Access: We may access your broker account information (balance, positions, trade history) to display in our platform and execute your trading strategies.
• No Credential Sharing: We do not share your broker credentials with any third parties other than the broker platforms you have chosen to connect.
• Credential Deletion: You may disconnect your broker account at any time, after which we will delete your stored credentials within 24 hours.

WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF THIRD-PARTY BROKERS. Please review the privacy policies of any broker you connect to.

5. Data Storage and Security

We implement robust technical and organizational security measures to protect your data:

• Industry-standard encryption for data at rest and in transit (TLS 1.3, AES-256)
• Secure cloud infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular security assessments and penetration testing
• Employee access restrictions on a need-to-know basis
• Incident response procedures for security breaches

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Third-Party Brokers: When you connect to trading platforms, we share necessary data to establish and maintain the connection and execute trades
• Service Providers: With trusted third parties who help us operate our platform (hosting, analytics, customer support), under strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With Your Consent: When you have given us explicit permission

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Keep you logged in and remember your preferences
• Analytics Cookies: Understand how you use our service to improve it
• Functionality Cookies: Remember your settings and personalize your experience

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our Service.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Export: Request a portable copy of your data
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Disconnect Brokers: Disconnect third-party broker integrations and delete associated credentials

To exercise these rights, please contact us at privacy@agentictraders.com. We will respond to your request within 30 days.

9. Data Retention

We retain your data according to the following schedule:

• Active Accounts: Data is retained for as long as your account is active
• Deleted Accounts: Personal data is deleted within 30 days of account deletion
• Broker Credentials: Deleted within 24 hours of disconnecting a broker
• Trading History: May be retained in anonymized form for analytics
• Legal Requirements: Some data may be retained longer to comply with legal, tax, or regulatory requirements

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to countries outside your country of residence. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

11. Age Requirements

Our Service is intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, you may not use this Service. If we learn that we have collected personal information from a user under 18, we will delete that information promptly. If you believe we have collected information from someone under 18, please contact us immediately.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@agentictraders.com.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal bases for processing include: performance of a contract, legitimate interests, compliance with legal obligations, and your consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes via email or through a prominent notice on our Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.